Warranty & Returns

REO HeNe Warranty and Returns

PRODUCT WARRANTY STATEMENT

Research Electro-Optics (REO) lasers and power supplies are warranted for twelve (12) months from the date of shipment. Items will be free from defects in material and workmanship, and will conform to the specifications provided on the REO website and published specification sheets, under normal use and service when correctly installed and maintained. REO will either repair or replace (at REO’s sole option) any defective or nonconforming Product or part thereof which is returned at Buyer’s expense to REO’s facility, provided, that Buyer notifies REO in writing promptly after discovery of the defect or nonconformity and within the Warranty Period. Repairs made or Products or components replaced under warranty are warranted for the remaining unexpired duration of the original Warranty Period for such Products or components. REO’s standard repair charges shall be applicable for products returned for repair that are not covered under warranty. Out-of-warranty repairs are warranted for ninety (90) days from date of shipment of the repaired Product.

The foregoing warranty does not apply to Products or components thereof which are (a) repaired, modified or altered by any party other than REO; (b) used in conjunction with equipment not provided or authorized by REO; (c) subjected to unusual physical, thermal, electrical or optical stress, improper installation, misuse, abuse, tampering, accident, contamination, or negligence in use, storage, transportation or handling; or (d) considered a consumable item or an item requiring repair or replacement due to normal wear and tear. The foregoing warranty will also not apply if the “Warranty Void If Broken” seal located on any Product has been removed, broken or otherwise tampered with. On-site warranty repair is not covered under the foregoing warranty.

THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, REO MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, REGARDING THE PRODUCTS, SOFTWARE OR SERVICES. REO EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THE PRODUCTS, OR SERVICES. THE OBLIGATIONS OF REO SET FORTH IN THIS PARAGRAPH SHALL BE REO’S SOLE LIABILITY, AND BUYER’S SOLE REMEDY, FOR BREACH OF THE FOREGOING WARRANTY.

WARRANTY PROCEDURE

Products may only be returned by Buyer when accompanied by a return material authorization number (“RMA#”) issued by REO’s Customer Support Center, with freight prepaid by Buyer. All returns must be pre-authorized by REO. No return shipments without a pre-authorized RMA# will be accepted. REO will not be responsible for any damage occurring in transit or obligated to accept Products returned for warranty repair without a RMA#. Buyer bears all risk of loss or damage to the Products until delivery at REO’s designated facility. REO will pay for shipment back to Buyer for Products repaired under warranty.

To request a RMA#, contact REO’s Customer Support Center at:

Phone- (303) 938-1960 Fax- (303-447-3279)

Email- CustomerSupportCenter@reoinc.com

or complete the form on the Contact Us page.